GANA KIRITHARAN

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TQM A System to Implement.

 

 

[ Contents  PDF ]

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 " A Short Introductory Text Book in Total Quality Management."

This book will explain to you:

* The History of Total Quality Management (TQM).
* TQM Principles in simple words for clear understanding.
* How TQM can be related to other Management Principles.
* How TQM principles can be implemented in Service Sector.
* Definition of common terms used in TQM.
* Define “Quality”. (Accountability, Affordability, Availability ..).
* Costs associated with TQM (Cost of Quality, POC, PONC, etc..).
* Define the word “Customer” in detail.
* Statistical Process Control (SPC).
* Measurement indices used in TQM.
* Tools used in TQM (Pareto Charts, Fish Bone Diagram, etc..).
* Communication System  for TQM implementation.
* Strains of Factory System of production and solving them. 
* Training for TQM implementation.
* Step wise Implementation of TQM system in your company.
* Fundamentals of Computers and RDBMS (Eg:- Oracle).
* Statistics and Scientific Methods for Managers.
* An Evaluation Questionnaire for TQM system in your company.

 

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Appreciation and review for this book.

 

Excerpts from Philip B. Crosby's Foreword

[Father of "Zero Defect" Philosophy.]

 

"I am very impressed by the information Mr. Kiritharan has gathered and the determination he makes about its application.  He is reaching out to help the reader have a clear understanding. Most of those in management, as well as many quality professionals, view quality as a sort of add on to activity.  Actually it has to become embedded in the daily activities of each area...."

 

"Quality has to be built into the fabric of the organization.  I think this book is a big step in bringing this about."

[Complete Message of Philip B. Crosby's Appreciation] 

 

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Bhima Rao.

Head- Human Resources.

SSI Education Division.

India.



I am pleased to inform that the book written by Gana Kiritharan on "Total Quality Management - A system to Implement " is very good. He has presented  the concept in a simple manner so that a lay person can understand. The  presentation of tables ,graphs and examples used are very relevant .
 

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Thomas Lavigne

VP of Business Development 

DEA Core, LLC
Birmingham MI 48009

USA

 

Dear Gana,


The new book (Total Quality Management - A System to Implement) sounds interesting. 

 

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Last modified: 12/15/17